- Download zoom safely
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After a report is submitted, the Trust and Safety team reviews the report to determine whether there has been a violation of our Terms of Service or Community Standards. We have established a documented escalation and review process for difficult cases. Our four-tiered review system ensures that each report receives the proper care and attention that it requires, helping us provide our users with an experience that is as open and diverse as it is free from harmful or malicious activity.
Review begins at Tier I when content is flagged by AI or humans for various categories of offending content, and reports may escalate to higher tiers depending on type, urgency, and complexity, and other such factors.
I only use Zoom for work and personal conversations. Why should the Community Standards apply to my private communications? We understand that the same person will have very different expectations of the content in their personal one-on-one conversations, family celebrations, work meetings, large public events, and academic courses, to name just a few uses of Zoom.
Rather than try to create different standards for each use of Zoom, we publish a single standard. Context is vitally important to all of our Trust and Safety decisions and is a factor whenever we evaluate a report. We commit to relying on reports and public-facing information to discover violations of the Community Standards and Terms of Service. The Zoom Community Standards seem pretty general. People use Zoom in many ways. We have had to scale quickly and create our first Community Standards designed to help us keep Zoom safe for all our users.
We recognize that there are many ways to write Community Standards. Some are very detailed and others are more general. We wanted to begin with more general guidance and amend it as we experience new use cases and related challenges.
As part of our process, we maintain a record of our decisions with the intent to learn from each one. How do you make decisions about whether something is a violation of the Community Standards?
We have a tiered review process. It starts with a team of analysts who review different kinds of reports and flags in the first instance, and escalate difficult or ambiguous cases. The highest tier is our Appeals Panel. The members of the Appeals Panel come from a diversity of backgrounds, experience levels, tenures and departments at Zoom and serve for one-year terms. Our Policy team and Appeals Panel regularly review each standard to ensure that they fit our products, serve our users, and are easy for our analysts to apply.
We also take suggestions from third party stakeholders, such as civil society organizations. After review and approval, we post the update. We keep a log of all changes to our Community Standards here. Your main toolbox for securing meetings is in the settings section of your account while logged in on a browser. Some settings are also available to hosts during meetings in the Zoom app by clicking on the Security icon at the bottom of the app while in a meeting:. For more information on securing your Zoom meetings, please visit our Security Resources.
OnZoom is part of the Zoom platform, so your options for securing events are identical to those for your meetings and webinars. If you create an event with free tickets, we will automatically enable a couple security features. The At Risk Meeting Notifier is a tool to help identify which meetings may be at risk of being disrupted. The At-Risk Meeting Notifier scans public posts on social media sites and other public online resources for Zoom meeting links.
When it finds publicly posted meeting information that indicates a given meeting may be at high risk of being disrupted, we notify account owners and admins by email. For more information, please visit the At Risk Meeting Notified support article. We have implemented various measures to keep Zoom vibrant and free from harm. Report Abuse - Meetings: There are several ways users can report abuse: in-meeting via the web report form.
Where do I submit Support, Billing, Sales, or any other inquiries? What is the turnaround time after I submit a report? How do you find out about potential violations? Developers can show information here about how their app collects and uses your data. Learn more about data safety No information available. Bluetooth issues galore! If you join a session then connect your Bluetooth you have to leave and rejoin the app for the audio to work on headset.
It's a nightmare especially when taking calls in the car and trying to switch to the headset later. Previous versions didn't have this issue but it's been months and no change.
I used to love the Zoom app, but since the most recent update, I cant connect my bluetooth headphones to listen through the app. I know its not the headphones, as they connect to other apps. Its a shame - I pay for Zoom Premium and I'm considering switching to another service if I cant even use the app effectively. This was working well for me for years. I thought it was so cool to be able to take a call from my car.
Recently my car stopped thinking the audio from zoom is a phone call, and it is just coming over the headphone feature. This is really bad because the car stereo has a feature that works like a Tivo so there is a delay on all audio and Zoom can't noise cancel a 10 second delay in sound.
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